Privacy Policy

Introduction

Proverium SARL ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website proverium.pro and use our educational services.

Data Controller Information

The data controller responsible for your personal data is Proverium SARL, registered in Luxembourg with registration number RCSB478621, located at Rue Philippe II 145, 4003 Esch-sur-Alzette, Luxembourg. You can contact us regarding privacy matters at privacy@proverium.pro.

Data We Collect

We collect various types of information in connection with the services we provide, including:

• Personal Information: Name, email address, phone number, and other contact details you provide when contacting us or using our services.
• Communication Data: Records of correspondence when you contact us via email, phone, or through our website contact forms.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
• Usage Data: Information about how you use our website, products and services, including pages visited, time spent on pages, and navigation patterns.
• Marketing Data: Your preferences in receiving marketing communications and your communication preferences.

How We Use Your Information

We use the information we collect about you for various purposes, including to provide, maintain, and improve our educational services. Specifically, how we use your information depends on the legal basis for processing:

• Contract Performance: To provide our educational services, process enquiries, and communicate with you about our services.
• Legitimate Interests: To improve our website and services, conduct analytics, and for administrative purposes.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Consent: For marketing communications and certain cookies, where we have obtained your explicit consent.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and providing our services, such as hosting providers, email services, and analytics providers.
• Legal Requirements: We may disclose your information when required by law or to protect our rights, property, or safety, or that of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, we retain contact information and communication records for up to 7 years after our last interaction, unless a longer retention period is required by law. Marketing preferences are retained until you withdraw consent or we determine the information is no longer needed.

Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right of Access: You can request copies of your personal data.
• Right of Rectification: You can request correction of inaccurate or incomplete data.
• Right of Erasure: You can request deletion of your personal data in certain circumstances.
• Right to Restrict Processing: You can request that we limit the processing of your personal data.
• Right to Data Portability: You can request transfer of your data to another organisation.
• Right to Object: You can object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

International Data Transfers

Your personal data may be transferred to and processed in countries other than Luxembourg. When we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your data, including using standard contractual clauses approved by the European Commission or ensuring the recipient country has an adequacy decision.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, or if you would like to exercise any of your rights, please contact us:

Supervisory Authority

You have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (Commission nationale pour la protection des données - CNPD) if you believe we have not complied with applicable data protection laws. You can contact the CNPD at cnpd.public.lu.